Delete your DeepListen account

Delete in the app

Open DeepListen and go to Me → Settings → Delete account. You confirm with a code sent to your phone or email, by signing in with Apple or Google again, or by typing “DELETE”. The account is deleted right away and you are signed out; learning data and uploads are erased within 30 days. A web (Stripe) subscription is canceled automatically.

No longer have the app? Request by email

1. Send the request from the email address associated with your DeepListen account. If you signed in with a phone number or WeChat, include your account ID or the phone number instead of an email address.
2. Keep the subject “DeepListen account deletion request” and include your account email (or account ID) in the message. Never send your password or verification code.
3. We may ask you to verify account ownership. After verification, we will complete the deletion within 30 days and send a confirmation.

Deleting your DeepListen account does not cancel an active Google Play or App Store subscription. Cancel the subscription in the store first to prevent future charges.

Data that will be deleted

• Account profile, email address, username, and authentication credentials.
• Learning progress, lesson history, marked words, review history, and preferences stored with the account.
• Uploaded audio, imported content, and other user-provided learning material stored with the account.
• Subscription entitlement linked to the DeepListen account.

Data that may be retained

Records required for legal, tax, accounting, fraud-prevention, or security obligations may be retained only for the applicable required period. De-identified aggregate analytics that can no longer identify you may be retained. All other personal data associated with the account is deleted within 30 days after we verify the request.

Need help?

Contact privacy@runlingua.com. This deletion process applies to the DeepListen · 聽爛 app published by MindSprint LLC.